DETERMINANTS OF EMPLOYEE PERFORMANCE: THE ROLE OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) AND ORGANIZATIONAL COMMITMENT : FAKTOR-FAKTOR PENENTU KINERJA KARYAWAN: PERAN PERILAKU KEWARGANEGARAAN DAN KOMITMEN ORGANISASI. segmen. 2025;21(1):13-23. doi:10.37729/segmen.v21i1.5961