CUSTOMER EXPERIENCE MANAGEMENT IN LARGE-SCALE EVENTS: UNDERSTANDING THE DETERMINANTS OF INTENTION AT JAKARTA FAIR: CUSTOMER EXPERIENCE MANAGEMENT IN LARGE-SCALE EVENTS: UNDERSTANDING THE DETERMINANTS OF INTENTION AT JAKARTA FAIR . SEGMEN Jurnal Manajemen dan Bisnis, [S. l.], v. 22, n. 1, p. 155–167, 2026. DOI: 10.37729/segmen.v22i1.7279. Disponível em: https://jurnal.umpwr.ac.id/segmen/article/view/7279. Acesso em: 10 sep. 2026.