“DETERMINANTS OF EMPLOYEE PERFORMANCE: THE ROLE OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) AND ORGANIZATIONAL COMMITMENT : FAKTOR-FAKTOR PENENTU KINERJA KARYAWAN: PERAN PERILAKU KEWARGANEGARAAN DAN KOMITMEN ORGANISASI” (2025) SEGMEN Jurnal Manajemen dan Bisnis, 21(1), pp. 13–23. doi:10.37729/segmen.v21i1.5961.