Pengaruh Customer Relationship Management (CRM) dan Kualitas Layanan Terhadap Kepuasan Pelanggan . Surya Edunomics, [S. l.], v. 4, n. 1, p. 1–8, 2020. Disponível em: https://jurnal.umpwr.ac.id/suryaedunomics/article/view/2381. Acesso em: 15 sep. 2026.