Pengaruh Kualitas Pelayanan dan Responsivitas Pada Keluhan Terhadap Kepuasan . Surya Edunomics, [S. l.], v. 12, n. 1, p. 21–26, 2025. Disponível em: https://jurnal.umpwr.ac.id/suryaedunomics/article/view/6472. Acesso em: 15 sep. 2026.