Riyanti, Nita, Lukman Fadhiliya, and Anita Rinawati. “Pengaruh Kualitas Pelayanan Dan Responsivitas Pada Keluhan Terhadap Kepuasan ”. Surya Edunomics 12, no. 1 (May 31, 2025): 21-26. Accessed December 5, 2025. https://jurnal.umpwr.ac.id/suryaedunomics/article/view/6472.