Perancangan User Interface Dan User Experience Pada Customer Interface Website Perusahaan Transportasi Menggunakan Metode Usability Testing

Imam Syafii Imam; Ahmad Aufar Ribhi; Mutia  Ulfa; Vincensia  Seranede; Nita Ilmiyatul  Lailiah

doi:10.37729/intek.v6i2.3572

Imam Syafii Imam ITSK Sugeng Hartono
Ahmad Aufar Ribhi Institut Teknologi Sains dan Kesehatan Sugeng Hartono
Mutia Ulfa Institut Teknologi Sains dan Kesehatan Sugeng Hartono
Vincensia Seranede Institut Teknologi Sains dan Kesehatan Sugeng Hartono
Nita Ilmiyatul Lailiah Institut Teknologi Sains dan Kesehatan Sugeng Hartono

DOI: https://doi.org/10.37729/intek.v6i2.3572

Keywords: UI/UX, Usability Testing, Figma

Abstract

Ordering transportation services through customer service requires a long time for negotiations re-garding prices, types of fleets and the amount of goods transportation services. The negotiations took a long time until agreed to order. From these problems, a safe interface is created where customers can find out the price per route and type of fleet as well as the number of goods transport services in-dependently and can be considered by customers regarding the prices that can be offered. The user in-terface (UI) page is made to facilitate website-based implementation. User interface pages are created with figma software using the usability testing method. The results of the analysis show that there are 4 UI/UX including User interface (UI) customer page, user interface (UI) check delivery page, user interface (UI) page stepper 1, user interface (UI) page stepper 2, user interface ( UI) page stepper 2, user interface (UI) page-safe stepper 3. The results of usability testing using aspects of the indicators of learnability, memorability, efficiency, errors, and satisfaction have been calculated to produce an average value above 0.78% per indicator. The results of this value show a large value and show that the UI/UX page of the customer interface is very good.

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